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Standard Operating Procedures (SOP)
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Standard Operating Procedures (SOP)

Unified Emergency & Rescue (UER) Standard Operating Procedures (SOP)

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Unified Emergency & Rescue (UER)

Standard Operating Procedures (SOP)

  1. Purpose

The purpose of this document is to establish clear procedures and expectations for all members of the Unified Emergency & Rescue. These procedures guide personnel in providing medical aid, fire response, and rescue operations while supporting realistic and high-quality roleplay.

  1. General Principles

Personnel shall:

  • Preserve life as the highest priority
  • Act professionally and calmly at all times
  • Ensure actions are realistic, explained, and roleplayed
  • Prioritize scene safety before intervention
  • Support and enhance roleplay for all involved

Situations not explicitly covered in this SOP must be handled using sound judgment, good faith, and general roleplay standards.

  1. Call Response Prioritization

Calls shall be handled based on urgency:

High Priority:

  • Life-threatening injuries
  • Active fires
  • Mass casualty incidents
  • Officer or civilian in immediate danger

Medium Priority:

  • Vehicle accidents
  • Medical emergencies without immediate life threat
  • Fire alarms or contained fires

Low Priority:

  • Minor injuries
  • Non-urgent medical assistance
  • Public assistance calls
  1. Scene Approach

Personnel shall:

  • Assess the scene before entering
  • Ensure the area is safe or secured
  • Coordinate with law enforcement if required
  • Avoid entering unsafe environments without proper support
  1. Medical Response

Personnel shall:

  • Assess patient condition upon arrival
  • Communicate actions clearly during treatment
  • Provide step-by-step medical roleplay
  • Avoid instant or unrealistic recovery

Patients shall not always be stabilized immediately. Outcomes should remain realistic.

  1. Patient Handling and Transport

Personnel shall:

  • Treat patients with respect and care
  • Explain procedures and actions
  • Transport patients safely when required
  • Coordinate hospital or handover procedures
  1. Fire Response

Personnel shall:

  • Assess fire size and spread
  • Use appropriate equipment
  • Control and contain fire before extinguishing
  • Ensure safety of civilians and responders

Personnel shall not rush fire suppression in a way that breaks immersion.

  1. Rescue Operations

Personnel shall:

  • Assess hazards before initiating rescue
  • Use appropriate tools and methods
  • Coordinate with other responders
  • Ensure scene stability before extraction
  1. Traffic Accidents

Personnel shall:

  • Assess injuries
  • Stabilize patients
  • Coordinate with police for traffic control
  • Perform extrication if required
  1. Mass Casualty Incidents

Personnel shall:

  • Establish scene organization
  • Prioritize patients based on severity
  • Coordinate with all responding units
  • Maintain control of the situation
  1. Hazardous Situations

Personnel shall:

  • Identify potential hazards
  • Maintain a safe distance
  • Request specialized units if necessary
  • Avoid direct exposure without proper capability
  1. Air and Specialized Operations

Personnel assigned to specialized roles shall:

  • Follow appropriate procedures
  • Coordinate with ground units
  • Maintain communication at all times

Specialized operations shall only be conducted when justified.

  1. Interaction with Law Enforcement

Personnel shall:

  • Wait for scene clearance when required
  • Respect law enforcement control in active or unsafe scenes
  • Communicate clearly with officers
  • Support ongoing operations without interference
  1. Scene Management

The first responder on scene assumes initial coordination until relieved.

Personnel shall:

  • Maintain order and structure
  • Avoid overlapping or conflicting actions
  • Communicate clearly with all involved
  1. Communication

Personnel shall:

  • Use clear and concise radio communication
  • Provide relevant updates
  • Avoid unnecessary transmissions
  1. Documentation

Personnel shall:

  • Record significant incidents when required
  • Provide accurate and clear reports
  • Ensure documentation reflects roleplay actions
  1. High-Risk Incidents

17.1 Active Fire Scenes

Personnel shall:

  • Establish a safe working area
  • Contain and control fire spread
  • Coordinate evacuation when necessary

17.2 Critical Medical Emergencies

Personnel shall:

  • Prioritize life-saving actions
  • Communicate clearly with patient and team
  • Maintain realistic pacing of treatment

17.3 Technical Rescue

Personnel shall:

  • Assess structural or environmental risks
  • Use proper tools and techniques
  • Coordinate closely with other responders

17.4 Water or Environmental Incidents

Personnel shall:

  • Ensure responder safety
  • Use appropriate equipment
  • Coordinate rescue efforts carefully

17.5 Hazardous Material Incidents

Personnel shall:

  • Establish a safe perimeter
  • Avoid direct exposure
  • Request specialized support
  • Contain the situation as much as possible

17.6 Large-Scale Incidents

Examples include:

  • Major accidents
  • Fires involving multiple structures
  • Multi-agency responses

Personnel shall:

  • Establish coordination
  • Work alongside all responding agencies
  • Maintain structured and controlled operations
  1. Prohibited Conduct

Personnel shall not:

  • Perform unrealistic or instant actions
  • Ignore scene safety
  • Disrupt or rush roleplay
  • Use out-of-character knowledge in roleplay
  • Act outside their role without justification
  1. Final Clause

This Standard Operating Procedure does not cover every possible situation.

Personnel are expected to act in good faith, apply sound judgment, and maintain realistic and fair roleplay at all times.

Failure to do so may result in disciplinary action.

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